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customer service representative
Customer Service RepresentativeEmployment Type: Full Time , Entry LevelDepartment: Customer Service CGS is seeking a Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency.CGS brings motivated, highly skilled, and creative people together to solve the governmentâ??s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Reply to calls and emails from the public.- Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests.- Document your communications in our database.Qualifications:- Fully fluent in English and/or Spanish (both written and verbal)- High School diploma or General Educational Development (GED) certificate- Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigationIdeally, you will also have:- Ability to follow policies, procedures, and regulations.- Ability to navigate a content management system, other applications and related web sites.- Strong written and verbal communication skills.- Excellent customer service, dependability and time management skills.- Keyboarding proficiency of at least 40 words per minute.- Call Center (omnichannel) background a plus. Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our clientâ??s specific needs. We are committed to solving the most challenging and dynamic problems.For the past seven years, weâ??ve been growing our government-contracting portfolio, and along the way, weâ??ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal HolidaysContact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/For more information about CGS please visit: https://www.cgsfederal.com or contact:Phone: +1 (888) 680-5916Email: info@cgsfederal.com \n\n$15 - $16 an hour\n
Posted on: 2025-11-05
customer success manager
WHO WE ARESQUIRE is the leading business management system designed for the needs of barbers, shop owners, and their communities. We believe the pursuit of artistry and autonomy should not be restricted by the complexities of running a business. With SQUIRE, we provide custom-branded tools, resources, and guidance to help barbers of all stages and experience levels attract and retain more customers, efficiently manage their shop operations, and increase their revenue.Founded in 2015, SQUIRE is trusted by barbers in 4,000+ shops in more than a thousand cities around the globe. From streamlined booking and opening new shops to real-time earning dashboards and building lasting customer relationships, SQUIRE supports shop owners in seamlessly bridging the gap between their personal craft and business goals. SQUIRE enables barbers everywhere to unlock their full potential both as artists and as entrepreneurs.For more information, please visit getsquire.com or download the SQUIRE app from the App or Play Store. SUMMARYAs a Customer Success Manager, you will be responsible for driving post-sale customer health through proactive account management â?? ensuring product adoption, identifying upsell and cross-sell opportunities, de-escalating issues, and reducing churn across your book of business. Serving as the primary point of contact for our customers, youâ??ll build strong, trust-based relationships that foster engagement, retention, and growth.In this role, youâ??ll also act as the voice of the customer â?? identifying ways to enhance their experience, providing strategic insights to leadership, and championing a customer-first culture that supports the long-term success of both our clients and the organizationREPORTS TOManager, Customer Success\nJOB DUTIES AND RESPONSIBILITIESManage the customer journey for 1-to-many book of business, ensuring each customer receives an exceptional experience aligned with their desired outcomes.Drive customer lifetime value (LTV), net dollar retention (NDR), and satisfaction (NPS) through increased product adoption and engagement.Build and maintain strong customer relationships through proactive account management and outcome-focused strategies.Identify and recommend upsell and cross-sell opportunities that align with customer goals and enhance their overall experience.Serve as the voice of the customer, providing strategic insights to leadership and helping guide improvements that elevate the customer experience.Mitigate churn by addressing risks, resolving challenges, and cultivating long-term customer health and loyalty.Contribute to a culture that inspires the organization to keep our customers at the center of everything we do.The duties and responsibilities outlined above are not a comprehensive list and additional tasks may be assigned from time to time based on business needs.REQUIREMENTS AND QUALIFICATIONS2+ years of experience in Customer Success Management, ideally within a SaaS or technology-driven environment.Proven success managing a high-volume, one-to-many customer portfolio, with a focus on retention, renewals, and customer satisfaction at scale.Experience supporting and growing SMB customers, with a strong understanding of their goals, challenges, and buying behavior.Skilled in relationship management and conflict resolution, with the ability to de-escalate complex situations while maintaining trust and professionalism.Strong empathy, active listening, and communication skills; calm, resourceful, and confident under pressure.Ability to travel within the US and Canada as needed (approximately 10% annually).Fluency in verbal and written communication in Spanish.WHAT WE OFFERBase Salary ($70,000 - $78,000) + Variable Compensation (20%) New hire stock grant100% employer paid medical, dental, and vision insurance for you and your dependents401K plan with company contributionGenerous PTO and Parental Leave policies\nInterview AccommodationsSQUIRE is committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are an individual with a disability requiring an accommodation to apply for an open position, please email your request to recruiting@getsquire.com and someone on our team will respond to your request. EEO ProvisionSQUIRE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Pay Transparency Nondiscrimination ProvisionSQUIRE will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractorâ??s legal duty to furnish information.E-Verify ParticipationSQUIRE participates in E-Verify. Learn more about E-verify here.
Posted on: 2025-11-05
director global training and development
Celerion is committed to swift, exceptional clinical research through translational medicine. Every day, we use our experience, agility, and innovative research strategies to help get drugs to market faster. Build Something from Scratch. Empower Global Teams. Drive Learning Innovation.Are you a builder, strategist, and hands-on leader who thrives on creating systems and programs that help global teams excel? If so, let's talk!Celerion is seeking a Director, Global Training and Development to design and lead our global training and onboarding function from the ground up. This role will collaborate with leadership and existing SME experts within our lines of service to evaluate and recommend training initiatives to align with best practices. Additionally, the role will focus on the development and expansion of programs to include new skill-based, compliance and professional development training across our global organization. You will be the sole architectâ??assessing, strategizing, and executingâ?? while collaborating with all units of our organization. This is a high-visibility role with the opportunity to shape the future of talent development on a global scale.\nYou'll transform how we develop talent across Celerion globally by:Building a global learning strategy that aligns with business priorities and drives organizational performanceModernizing our approach by converting traditional training into engaging, digital-first experiences (microlearning, video, mobile, blended learning)Designing new programs that address emerging skills, leadership development, and professional growth needsLeveraging learning technology to enhance accessibility, engagement, and data-driven insightsMeasuring impact through KPIs and analytics that demonstrate ROI and drive continuous improvementPartnering across the organization to identify skill gaps and deliver consistent, scalable training experiences globallyCreate learning experiences, materials, and curricula in collaboration with external consultants to ensure solutions are effective, engaging, and aligned with the needs of various lines of serviceWho You Are:A self-starter who is comfortable navigating ambiguity, loves building programs from scratch and can bring clarity and structure to existing frameworksExperienced in skill-based, compliance and professional L&D with a background in life sciences, healthcare, or technical educationSkilled in curriculum design and adult learning principlesComfortable both strategizing and executingâ??you can design training architecture in the morning and deliver a workshop that afternoonA natural collaborator who influences across departments and levelsPassionate about empowering others to learn, grow, and innovateWhat You Bring:Bachelor's degree in Instructional Design, Educational Technology, or related field2â??5 years developing eLearning and digital training content (healthcare, life sciences, or clinical research preferred)Strong project management and stakeholder engagement skillsKnowledge of adult learning theory, instructional design models, and accessibility standardsExcellent attention to detail with strong design and editing skillsGCP/GLP expertise highly advantageousAbility to travel 10%+ domestically and internationallyReady to build the future of learning at Celerion? Apply today.#LI-Remote \nCelerion Values: Integrity Trust Teamwork RespectCelerion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, marital status, qualified protected veteran status, or disability.
Posted on: 2025-11-05
director security engineering
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Security Engineering in the United States.This role provides an opportunity to lead and shape the security strategy for a large-scale, cloud-based platform serving hundreds of thousands of websites. You will manage a high-performing team of security engineers, implementing innovative practices to protect critical infrastructure and ensure compliance with standards like PCI-DSS and SOC2. This position offers the chance to influence security at the platform and application level, collaborating with cross-functional teams across engineering, legal, and governance functions. You will drive initiatives in secure coding, threat modeling, vulnerability remediation, and cloud security, all while fostering a strong culture of security awareness. The role combines leadership, hands-on technical expertise, and strategic vision to strengthen resilience and trust across the platform.Accountabilities:·       Lead, mentor, and manage a team of security engineers, fostering collaboration and high performance.·       Develop and implement the companyâ??s security vision, roadmap, and â??Shift Leftâ? principles.·       Manage the security engineering budget and oversee selection, deployment, and operation of security tools (SAST/DAST, IAST, CSPM).·       Conduct security reviews, threat modeling, risk assessments, and vulnerability remediation planning.·       Partner with cross-functional teams to integrate security into development, product roadmaps, and engineering processes.·       Drive adoption of secure coding practices through training, workshops, and mentorship.·       Collaborate with Security Operations to investigate, respond to, and communicate security incidents effectively.·       Recruit and develop security champions within the organization to advocate best practices.·       Stay current on emerging threats, trends, and technologies, and implement innovative mitigation strategies.·       Communicate security posture, initiatives, and technical updates clearly to stakeholders at all levels.·       10+ years of experience in information security or a related field.·       Proven experience leading and managing a team of security engineers.·       Industry-recognized security certification such as CISSP, CISM, or CSSLP.·       Deep experience with cloud platforms (AWS, GCP, Azure) and Infrastructure as Code security (Terraform, CloudFormation).·       Strong knowledge of application and platform security, web encryption protocols, and vulnerability remediation techniques.·       Experience translating ISO 27001 or NIST 800-53 controls into practical engineering requirements.·       Knowledge of secure coding practices, SDLC integration, and â??Shift Leftâ? security principles.·       Excellent leadership, communication, problem-solving, and collaboration skills.·       Passion for security and ability to work independently in a fast-paced environment.·       Experience with CSPM and CWPP tools (e.g., Wiz) is a strong plus.·       Industry-competitive salary with performance-based bonus.·       Equity plan and long-term incentive opportunities.·       Flexible time off, paid sick days, and 13 paid holidays.·       Comprehensive medical, dental, and vision insurance.·       Paid parental leave, including fertility, adoption, and family planning support.·       Monthly wellness allowance and access to professional development resources like LinkedIn Learning.·       Team-based and company-wide events for collaboration, education, and engagement.·       Dynamic, mission-driven work environment focused on secure, resilient technology. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.When you apply, your profile undergoes an AI-powered screening designed to identify top talent efficiently and fairly. ð?? Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. ð??? It compares your profile to the roleâ??s core requirements and past success factors to determine your match score. ð??¯ Based on this analysis, the three candidates with the highest match are automatically shortlisted. ð?§ When needed, our human team may perform an additional manual review to ensure no strong profile is missed.The process is transparent, skills-based, and free of bias, focusing solely on your fit for the role. Once the shortlist is completed, it is shared directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are determined by their internal hiring team.Thank you for your interest! #LI-CL1
Posted on: 2025-11-05
distribution designer
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Distribution Designer in the United States.This role offers the opportunity to contribute to the next generation of electric distribution systems in a fast-paced, innovative environment. You will develop detailed design packages for overhead and underground electric systems, ensuring compliance with utility standards and codes. Working remotely, you will collaborate closely with cross-functional teams, utility contacts, and stakeholders, balancing technical accuracy with constructability. This position allows you to apply your expertise with industry-standard tools such as PoleForeman, Autodesk Utility Design, ArcFM, and INFOR EFD. You will also participate in field investigations to validate conditions and support project deliverables. The role combines technical design work, project documentation, and client engagement, providing broad exposure to modern energy infrastructure projects.Accountabilities:·       Develop electric distribution design packages (OH/UG) according to utility standards and specifications.·       Perform pole loading calculations and structural analysis using PoleForeman.·       Produce designs leveraging Autodesk Utility Design (AUD), ArcFM, and GIS data.·       Utilize INFOR EFD for work management, tracking, and reporting.·       Apply NESC, NEC, and utility criteria for conductor selection, clearances, and construction units.·       Create material lists, construction notes, and supporting documentation for work order packages.·       Review and perform QA/QC on design deliverables to ensure accuracy and constructability.·       Coordinate with cross-functional teams and maintain professional communication with clients, municipalities, and stakeholders.·       Participate in occasional field investigations to validate site conditions and gather design inputs.·       3+ years of experience in electric distribution design.·       Proficiency with PoleForeman, Autodesk Utility Design (AUD), ArcFM, and INFOR EFD.·       Strong understanding of overhead and underground electric distribution systems and construction practices.·       Experience with GIS-based design tools (e.g., ESRI ArcGIS) and utility work management systems.·       Knowledge of applicable codes (NESC, NEC) and utility-specific standards.·       Ability to work independently in a fast-paced, remote environment.·       Bachelorâ??s degree in Engineering (Design Engineer) or technical degree/certificate (Designer) preferred.·       Comprehensive health, dental, and vision coverage, with 100% premium coverage for the employee.·       Generous paid time off and holidays.·       401(k) plan with up to 4% company match, 100% vested from day one.·       Flexible work options, including hybrid and remote arrangements depending on position.·       Opportunities to work with industry leaders and contribute to cutting-edge energy projects. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.When you apply, your profile undergoes an AI-powered screening designed to identify top talent efficiently and fairly. ð?? Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. ð??? It compares your profile to the roleâ??s core requirements and past success factors to determine your match score. ð??¯ Based on this analysis, the three candidates with the highest match are automatically shortlisted. ð?§ When needed, our human team may perform an additional manual review to ensure no strong profile is missed.The process is transparent, skills-based, and free of bias, focusing solely on your fit for the role. Once the shortlist is completed, it is shared directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are determined by their internal hiring team.Thank you for your interest! #LI-CL1
Posted on: 2025-11-05
emea sales development representative
AppFollow - the app's reputation platform. Our primary goal is to simplify the everyday routines of app developers, product managers, marketing teams, customer support, etc. AppFollow helps you gather and manage your apps and games data, increase app average rating, and improve app store rankings, and app user loyalty.Our company is seeking an experienced Sales Development Representative (SDR) to join our sales team. As an SDR with experience in outreach, you will be responsible for generating and qualifying leads through various outbound tactics, including cold calling, email outreach, and social media. You will work closely with the sales team to create targeted outreach strategies that align with our overall sales goals.You will have great team support, an ethical, inclusive, and principled workplace, competitive compensation, and work with experts that are committed to team successKey Responsibilities: - Conducting outbound prospecting activities to generate leads, including cold calling, emailing, and social media outreach- Qualifying leads and setting up appointments for the sales team- Creating and implementing targeted outreach strategies to achieve sales goals- Collaborating with the sales team to develop new lead-generation tactics- Keeping track of lead data and updating our CRM system- Providing feedback to the marketing team on lead quality and trends- Staying up-to-date on industry trends and best practices in sales developmentQualifications: - Proven experience as a Sales Development Representative (SDR), with a track record of success in generating and qualifying leads- Strong communication and interpersonal skills- Ability to work independently and as part of a team- Experience with outbound sales tactics, including cold calling, email outreach, and social media- Familiarity with CRM systems and lead tracking software (Salesforce/Outreach are preferred)- Ability to analyze data and provide insights to the sales team- Knowledge of the industry and the ability to adapt to changing trends and best practices- Bachelor's degree in business, marketing, or a related field preferredJump onboard!Please attach your CV in English. AppFollow focuses on representation, fairness, and equal opportunities for all genders, gender identities, ethnicities, nationalities, sexual orientations, religions, disabilities, and ages. We aim to establish and maintain a welcoming and supportive workplace that offers equal growth and development opportunities for all team members across the company. AppFollow is a multicultural company with people from around the globe with different cultures and backgrounds. We expect every team member to be understanding of our differences, respectful, friendly, and open. Integrity is essential to creating a welcoming workplace for all, protecting our reputation for each other and for the future of the company. We expect every single team member to commit to the AppFollow culture. We believe in respect, taking care of one another, trust, collaboration, and kindness.\n\n
Posted on: 2025-11-05
enterprise account executive na west
ð??? Remote | U.S. or Canada (Mountain or Pacific time zone) | ð??¼ Full-Time | â??ï¸ Quarterly TravelAbout AkuityWith the move to the cloud, Kubernetes has become widely adopted by DevOps and Platform Engineering teams, but it has also added complexity. While scaling Kubernetes at Intuit, the Akuity founders started building Argo CD in order to streamline the adoption of Kubernetes. Argo CD helps developers own, understand and deploy their K8s deployments via GitOps.Today, Argo CD is the third most popular project in the CNCF (Cloud Native Computing Foundation) and is used by 70% of companies who are using Kubernetes in production. The list of Argo CD users includes companies like Intuit, BlackRock, Tesla, Major League Baseball, Peloton, and many more.The team founded Akuity in 2021 to enable enterprises to ship software faster and more reliably with modern GitOps best practices. The Akuity Platform enables teams to manage the development and deployment across hundreds â?? if not thousands â?? of Kubernetes clusters from a single control plane. Trusted by top companies around the globe, the Akuity Platform provides the only end-to-end GitOps platform for the enterprises.Our mission is to simplify the software delivery process so that DevOps and Platform Engineering teams can move fast, and deploy code effortlessly without the fear of breaking things.The OpportunityWe are growing our North American sales team and seeking a technical, high-performing Enterprise Account Executive to help accelerate our expansion. You will join a small but impactful sales team and play a critical role in driving net-new business and growing existing accounts across the region.This role is ideal for a self-starter with proven experience selling SaaS solutions in complex technical environments. Youâ??ll develop territory plans, generate pipeline, and guide prospects through a consultative sales cycle, typically 3â??6 months long.
Posted on: 2025-11-05
eu go senior software engineer
At Connectly we are building the future of conversational commerce in Latin America with the focus on Whatsapp. Instead of shoppers installing yet another app, we are offering a 360 engagement platform for retailers inside of an app that everyone already have on their phone - Whatsapp. We are a VC-backed Series B startup with a world-class team hailing from Meta, Google, Uber, and other top Silicon Valley companies. We operate as a hybrid company, with offices in Bogotá and San Francisco, and a remote-first culture everywhere else.\nJob summaryWeâ??re looking for an exceptional Senior Backend Engineer with strong Go (Golang) expertise and experience designing large-scale distributed systems.Youâ??ll work across backend and frontend domains, collaborating closely with product, sales, and AI platform teams to design, prototype, and launch powerful conversational experiences for some of Latin Americaâ??s largest retailers. This is a role for an independent problem solver who enjoys both deep technical challenges and high-impact product thinking.Responsibilities include: Design, build, and maintain distributed backend systems using Go, AWS, Kafka, Postgres, and DynamoDB.Collaborate cross-functionally with product managers, designers, and enterprise partners to define user journeys, performance goals, and success metrics.Own critical parts of Connectlyâ??s platform infrastructure â?? from messaging orchestration to data pipelines and API integrations.Collaborate closely with product, AI, and frontend teams to deliver scalable, customer-facing features.Ensure reliability, observability, and operational excellence across all services.Establish, track, and iterate on performance metrics, leveraging data to optimize outcomes and drive measurable business results.Work asynchronously with global teams, maintaining strong communication and documentation.Plan and manage your workstream, making thoughtful tradeoffs between deadlines, quality, and innovation.Mentor teammates, contribute to code reviews, and uphold engineering best practices in a fast-moving, distributed environment.What will make you excel at this job:Exceptional communication skills with both technical and non-technical stakeholders.Deep attention to detail paired with strong system-level thinking; you can zoom out to strategy and dive deep into code.A bias for action and results, with comfort navigating ambiguity and evolving product needs.Genuine curiosity and a drive to stay ahead of the rapidly changing AI landscape.Balance of product sense and technical rigor; you care as much about user experience as you do about system performance.Experience with cloud infrastructure (AWS) and event-driven architectures.Solid understanding of system design, concurrency, and data consistency.Pragmatic approach to engineering; you balance simplicity, reliability, and speed.RequirementsBS or MS in Computer Science or related technical field.5+ years of experience in hands-on software engineering roles.Proven track record building and scaling enterprise systems using Go, AWS, Kafka, Postgres, and/or DynamoDB.Experience with Python is a plus.Experience with frontend engineering (React, TypeScript, etc.) is a plus.Prior experience developing or deploying WhatsApp conversational applications is a strong plus.Experience working in fast-paced, customer-centric environments, ideally in a startup or high-growth tech company.Based in Europe; remote-first with occasional team offsites.BenefitsWork alongside an exceptional, mission-driven team in a culture that values curiosity, impact, and continuous learning.Competitive compensation with equity participation.Unlimited time off and flexible working hours.Flexible working hours and remote-first culture across the EU.\nWe are a strong believer in passion, curiosity and willingness to learn on the job. If you are in doubt, we encourage you to apply! Connectly is an equal opportunity employer. Weâ??re committed to building a diverse, inclusive, and supportive workplace that is distributed around the world.
Posted on: 2025-11-05
finance analyst
At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds needed trust in healthcare systems. To accomplish this our teams harness the power of data and AI-technology to unlock groundbreaking medical insights and convert those insights into action that result in optimal patient outcomes and accelerates an equitable and inclusive drug development lifecycle. Visit h1.co to learn more about us.The Finance team plays a crucial role in creating that future. It is our role to serve as a liaison between H1â??s Commercial & Technical teams to oversee issues related to financial reporting, analysis, forecasting, and planning, as well as resource prioritization and business management. With a deep understanding of the business levers underlying the operations of our Infrastructure team, this team is responsible for helping the business to drive toward clear and effective decisions which are critical to the success of the CompanyWHAT YOU'LL DO AT H1As a Finance Analyst, youâ??ll be part of a highly visible team that partners with leaders and departments across the company. Youâ??ll support the finance team with quarterly and annual forecasting, expense budgeting, key metrics reporting and analysis, close processes, and variance analysis, while also driving various automation and simplification projects.- Assist with the preparation of annual budgets and financial forecasts to ensure alignment with the companyâ??s strategic goals and key initiatives- Support the finance team in reporting and analyzing key metrics such as annual recurring revenue (ARR) and churn- Provide actionable insights on revenue and collection trends, customer retention and profitability, and other key performance drivers- Assist with the implementation of variable compensation plans for teams across the organization- Track and calculate monthly, quarterly, and annual sales commissions in accordance with approved compensation plans- Support monthly financial presentations for both the executive team and board of director meetings- Implement scalable processes through automation and process improvement to help strengthen the finance foundation- Perform ad-hoc analysis on critical business needsABOUT YOUYouâ??re a strong financial data driven analytical professional, with experience in FP&A or strategic finance for high growth, enterprise B2B SaaS tech, healthcare or marketplace companies. You know how to thrive in a fast-paced and frequently changing environment.REQUIREMENTS - 3+ years of experience in a Finance department- Bachelorâ??s degree in Finance, Accounting, or a related major field (MBA is a plus)- Experience in B2B SaaS financial modeling is a plus- Advanced skills in Microsoft Excel and PowerPoint (Google Sheets and Slides experience is a plus)- Excellent communication skills with the ability to interact directly with people at all levels of the organization- Ability to meet deadlines while working in a fast paced environment- Advanced system skills and the ability to learn new systems quickly.- Strong attention to detail and ability to effectively prioritize tasksCOMPENSATIONThis role pays $75,000 to $88,000 per year, based on experience, in addition to stock options.Anticipated role close date: 01/10/2026\n\nH1 OFFERS- Full suite of health insurance options, in addition to generous paid time off- Pre-planned company-wide wellness holidays- Retirement options- Health & charitable donation stipends- Impactful Business Resource Groups- Flexible work hours & the opportunity to work from anywhere- The opportunity to work with leading biotech and life sciences companies in an innovative industry with a mission to improve healthcare around the globeH1 is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law. H1 is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Posted on: 2025-11-05
frontend tech lead
About AirDNAWe built AirDNA to solve a problem: how do you make smart short-term rental decisions when thereâ??s too much guesswork and not enough good data?What started in a garage in California in 2015 is now a global team helping thousands of people â?? from aspiring hosts to major real estate firms â?? make confident choices about where to invest, what to charge, and how to grow.Our mission is simple: give people the tools they need to build freedom through short-term rentals. Whether that means buying their first Airbnb or scaling a portfolio, weâ??re here to help unlock financial independence and growth.We track 10M+ listings in 120,000 markets, and our platform is trusted by users in over 100 countries. Itâ??s big data, made useful.In 2023, AirDNA acquired Uplisting, a powerful property management software that helps hosts and operators manage listings across Airbnb, Vrbo, and other platforms. With features like channel management, automated messaging, dynamic pricing, task coordination, and financial reporting, Uplisting expands our mission to support every stage of the short-term rental journey â?? from investment to operations.The AirDNA teamWeâ??re a curious, driven, and kind group of humans who genuinely love what we do. Our values â?? Happy, Hungry, Honest â?? guide how we show up for our customers and for each other.Want to see what that looks like in action? Youâ??ll get a feel once you meet us.We welcome applicants from all backgrounds and encourage you to apply even if you donâ??t check every box. Passion, potential, and perspective matter here.The RoleAirDNA is looking for a Frontend Tech Lead to help shape the future of our product experience and technical direction. While this role is full-stack, you will be the technical driver for our frontend guild, pushing forward our React/TypeScript architecture, design systems, and developer experience. Youâ??ll partner with Product, Design, and Engineering leaders to deliver beautiful, performant, and scalable customer-facing applications. As a Tech Lead, youâ??ll guide technical decisions across squads, mentor engineers, and help set the long-term direction of our frontend practice.\nHere's what you'll get to do: Lead frontend technical strategy: Define best practices, champion modern frontend architecture, and drive adoption of component libraries, state management patterns, and performance optimizations.Build customer-facing features: Work as a hands-on engineer in your squad, implementing features with React, TypeScript, Next.js, and associated libraries.Shape the frontend guild: Facilitate guild discussions, align engineers across squads, and promote knowledge-sharing and consistency in our frontend stack.Mentor and grow engineers: Coach junior and mid-level developers, review code, and help engineers build strong frontend skills.Collaborate cross-functionally: Partner with Product Managers, Designers, Data Scientists, and Backend Engineers to deliver features that delight customers.Contribute full-stack when needed: While youâ??re frontend-leaning, youâ??ll occasionally dive into backend services (Python, AWS, APIs, Kubernetes) to deliver end-to-end solutions.Drive engineering excellence: Influence tooling, CI/CD, testing, and monitoring strategies that improve developer velocity and reliability.Represent engineering: Serve as a technical leader in planning sessions, roadmap discussions, and cross-team initiatives.Here's what you'll need to be successful: Experienced: 8+ years of professional software engineering, with at least 5 years of recent experience in React and TypeScript.Frontend expert: Youâ??ve scaled and optimized large-scale SPAs, understand rendering/performance tradeoffs, and care deeply about accessibility and design fidelity.Full-stack capable: Youâ??re comfortable contributing to backend systems (Python/Django/FastAPI, AWS, data pipelines) when the team needs it.Technical leader: Youâ??ve led technical discussions, influenced architecture decisions, and aligned teams toward common engineering standards.Mentor: You enjoy leveling up others, giving thoughtful feedback, and guiding careers.Collaborator: You thrive in cross-functional environments and can translate business goals into technical strategy.Forward-thinking: You stay current on frontend trends, evaluate emerging tools, and bring pragmatic innovation to the teamHere's what would be nice to have: Experience with design systems and component libraries (e.g., Storybook, Radix, Styled Components).Experience with React Query, Recoil, Redux, or other state/data management approaches.Experience with Google Maps API or other data visualization libraries (D3, Leaflet, Mapbox).Strong background in CI/CD pipelines (GitLab preferred) and containerization (Docker/Kubernetes).Familiarity with headless CMS platforms (Prismic, Contentful).Experience with data-intensive apps, large-scale visualizations, or personalization at scale.Here's what you can expect from us: Competitive cash compensation and benefits, the salary for this position is $130,000 - $175,000 per year. Colorado Salary Statement: The salary range displayed in specifically for those potential hired who will work or reside in the state of Colorado if selected for this role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicantâ??s skills and prior relevant experience, certain degrees and certifications. Benefits include: Medical, dental, and vision packages to meet your needsUnlimited vacation policy; take time when you need it Quarterly team outings 401K with employer match up to 4%Continuing education stipendLunch is provided Tuesday to Thursday for those in the Denver officeCommuter/RTD benefit for Denver based employees16 weeks of paid parental leaveNew MacBooks for employeesPet-friendly!\nAirDNA seeks to attract the best-qualified candidates who support the mission, vision and values of the company and those who respect and promote excellence through diversity. We are committed to providing equal employment opportunities (EEO) to all employees and applicants without regard to race, color, creed, religion, sex, age, national origin, citizenship, sexual orientation, gender identity and expression, physical or mental disability, marital, familial or parental status, genetic information, military status, veteran status or any other legally protected classification. The company complies with all applicable state and local laws governing nondiscrimination in employment and prohibits unlawful harassment based on any of the aforementioned protected classes at every location in which the company operates. This applies to all terms, conditions and privileges of employment including but not limited to: hiring, assessments, probation, placement, benefits, promotion, demotion, termination, layoff, recall, transfer, leave of absence, compensation, training and development, social and recreational programs, education assistance and retirement. We are committed to making our application process and workplace accessible for individuals with disabilities. Upon request, AirDNA will reasonably accommodate applicants so they can participate in the application process unless doing so would create an undue hardship to AirDNA or a threat to these individuals, others in the workplace or the company as a whole. To request accommodation, please email compliance@airdna.co. Please allow for 24 hours to process your request. By applying for the above position, you will confirm that you have reviewed and agreed to our Data Privacy Notice for Applicants.
Posted on: 2025-11-05
job opening orion innovation
Job Description: We are looking for a talented individual to join our team. Responsibilities include developing software solutions, collaborating with cross-functional teams, and ensuring high-quality deliverables. The ideal candidate will have experience in software development, strong problem-solving skills, and the ability to work in a fast-paced environment. Qualifications: - Bachelor's degree in Computer Science or related field - 3+ years of experience in software development - Proficiency in programming languages such as Java, Python, or C++ - Excellent communication skills - Ability to work independently and as part of a team. Posting Date: March 23, 2023.
Posted on: 2025-11-05
junior technical operations engineer
LetsGetChecked is a global healthcare solutions company that provides the tools to manage health from home through health testing, virtual care, genetic sequencing, and medication delivery for a wide range of health and wellness conditions. LetsGetChecked's end-to-end model includes manufacturing, logistics, lab analysis, physician support, and prescription fulfillment. Founded in 2015 and co-headquartered in Dublin and Atlanta, LetsGetChecked empowers people to take control of their health and live longer, happier lives.As a Junior Technical Operations Engineer at LetsGetChecked, you will provide technical operations expertise and thought leadership towards our core mission of empowering individuals, corporations, universities, public sector, and health insurance companies to use technology in a simple but powerful way to give them greater control of their healthcare needs. This role supports our operations, products, and growth with the tools and solutions to meet market demand in a 24x7 globally distributed environment. You will be at the intersection of technical operations, product engineering, cloud computing, and complex data environments and will need to be deeply experienced in at least three, passionate about all four, and conversant with stakeholders in all.You will join us in supporting our large scale, distributed platform spanning across multiple geographic locations. Our platform resides fully in AWS, operates in dozens of markets globally and focuses on ease of use for our customers along with integrity & security for the data they trust us with.
Posted on: 2025-11-05
key account manager louisville ky
Reports to: Regional DirectorLocation: Louisville, KYCompany Overview:Braeburn is dedicated to delivering solutions for people living with the serious consequences of opioid use disorder. At Braeburn, we challenge the status quo and champion transformation of the management of opioid use disorder (OUD) by partnering with the community to create a world where every person with OUD gets the best possible care and opportunity to reach their full potential. Our shared commitment to innovation on behalf of patients enables us to help people with OUD begin and sustain recovery.At Braeburn, there are opportunities to contribute to our purpose every day. We value authenticity and strive to amplify all voices. Our culture empowers everyone to be successful and unleashes our full potential. Position Summary:The Key Account Manager will help Braeburn accomplish its purpose by educating Healthcare Professionals (HCPs) about Braeburnâ??s products and related access resources. This role will help to ensure HCPs are fully informed about the clinical aspects of the product as well as how to obtain the product when making an independent treatment decision for their patients.Specifically, the Key Account Manager will meet their overall sales objectives by delivering clinical product-related information and providing access related information, in line with Company policies, to appropriate HCPs. The role will require the ability to deliver sales objectives as well as effectively educate on product acquisition, related payer policy, and reimbursement information.The skills required for a Key Account Manager are Accountability, Adaptability, Business Acumen/Planning, Judgement and Collaboration, Problem Solving, Account Management, Sense of Urgency, Decision Making, and Integrity. Individual must possess experience within a complex distribution model including Specialty Pharmacy, Buy & Bill and direct distribution.
Posted on: 2025-11-05
marketing operations project manager
At TerrAscend, we donâ??t just grow cannabis â?? we grow possibility. Whether it's cultivating top-tier flower, supporting patients with trusted therapies, or crafting premium products for adult use, weâ??re here to elevate lives. As a trailblazer in the cannabis industry, our roots run deep and our sights are set high. If you're ready to shape the future of cannabis with a team that believes in quality, care, and community â?? letâ??s grow together.We are hiring a Marketing Operations Project Manager to serve as a key execution partner to our Director of Market Operations. This role manages critical project workflows that drive portfolio performance, new product introductions (NPIs), and go-to-market (GTM) execution across multiple states and cross-functional teams. You will bring structure, clarity, and momentum to a fast-paced environment by ensuring the right products hit the market at the right time with the right input and accountability in place.\nResponsibilities Manage timelines, trackers, and cross-functional deliverables for new product launches and line refreshes.Drive weekly status updates, identify risks, and coordinate resolutions across Marketing, Sales, Ops, R&D, and Compliance.Maintain and continuously improve project tracking tools to ensure visibility, alignment, and accountability across stages.Prepare and organize inputs for portfolio review, demand planning, and launch excellence meetings. Track key performance indicators (KPIs), milestone completions, and project tiering criteria.Document and continuously improve workflows and handoffs across the product lifecycle from idea to in-market.Serve as a central point of contact for project stakeholders across departments and business units.Develop clear project briefs, presentations, and summary reports for leadership.Own the documentation process for approvals, packaging, and compliance readiness.Other duties as assigned.Qualifications & Experience3-5 years of experience in project management, commercial operations, or program coordination (CPG or cannabis experience is a plus).Proficiency in Microsoft Excel and project management software (such as Click-up, Wrike, Smartsheet, Monday.com, Asana, MS Project, or similar). Strong communication and organizational skills with the ability to translate complexity into clear action plans and timelines. Experience working in dynamic, cross-functional environments with shifting priorities. Familiarity with go-to-market processes, product lifecycle, and commercialization principles. Experience in a regulated industry such as cannabis, pharma, alcohol, or CPG strongly preferred. Knowledge of cannabis markets, including timelines, SKU complexity, or state-by-state differences. Exposure to Integrated Business Planning (IBP) or stage-gate innovation model. Background check required\n$75,000 - $100,000 a year\nPerks Rolled Just for You (for Benefits-Eligible Roles)- Comprehensive Health Coverage â?? Medical, dental, vision, and prescription plans available for employees and their dependents.- Mental Health & Wellness Support â?? Access to the AI-powered Sabender platform, confidential counseling and life coaching through PAS, nutrition coaching, and discounts at Husk Fitness.- Flexible Paid Time Off (PTO) â?? Generous PTO to support workâ??life balance (availability may vary by stateâ??ask your recruiter for details).- Employee Assistance Program (EAP) â?? Free, confidential support for mental health, financial planning, legal matters, and more.- Paid Parental Leave â?? Dedicated time to rest, recharge, and care for your growing family.- 401(k) with Company Match â?? Save for the future with a 4% company match and immediate vesting.- Pet Insurance â?? Affordable coverage options to keep your pets healthy.- Employee Discounts â?? Exclusive savings at any of TerrAscendâ??s 39+ dispensary locations.- Recognition Program â?? Earn points through peer-to-peer recognition and redeem for Amazon rewards or gift cards.- Disability & Life Insurance â?? Company-paid protection for lifeâ??s unexpected moments.Environmental Factors:This position requires working in an environment that has a high amount of plant matter and pollen. Areas of the facility reach high/low temperatures with high humidity levels. Employees may have exposure to conditions such as dust, plant matter, and particles that affect the respiratory system, eyes, or skin, depending on department job assignments. Employees are required to wear protective gear and have the option to wear eye and ear protection. Certain areas of the facility use harsh chemicals for cleaning such as bleach and can have repetitive movements. Employees should be comfortable and capable of working under all of the above conditions.Physical Requirements:- Able to push, pull, lift, or move a minimum of 50lbs- Capable of sitting, standing kneeling, bending, squatting, and/or walking for extended periods of time- Capable of using hands and fingers to touch, handle, feel and pick- Ability to work with hazardous chemicals (butane, propane, etc.) following strict safety guidelines- Utilize chemicals (such as bleach) to clean and maintain facility/equipment- Must wear PPE (clothing protection), close-toed non-slip shoes, and optional ear/eye protection*** Background Check Requirement ***As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check.EEO StatementAt TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. TerrAscend is committed to assuring equal employment opportunities to all employees and applicants.TerrAscend is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.DisclaimerThis job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.This organization participates in E-Verify.This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.Esta Organización Participa en E-Verify.Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.. Si E-Verify no puede confirmar que usted está autorizado para trabajar, este empleador está requerido a darle instrucciones por escrito y una oportunidad de contactar al Departamento de Seguridad Nacional (DHS) o a la Administración del Seguro Social (SSA) para que pueda empezar a resolver el problema antes de que el empleador pueda tomar cualquier acción en su contra, incluyendo la terminación de su empleo. Los empleadores sólo pueden utilizar E-Verify una vez que usted haya aceptado una oferta de trabajo y completado el Formulario I-9. Para más información sobre E-Verify, o si usted cree que su empleador ha violado sus responsabilidades de E-Verify, por favor contacte a DHS.Statement on External Recruiting AgenciesTerrAscend and all affiliates do not accept blind resume submissions from external recruiting agencies. No fee will be paid to agencies who submit candidates without being under contract for an active search with TerrAscend.
Posted on: 2025-11-05
marketing operations strategist
Who We Are:We are a tech-enabled growth firmâ??at the intersection of marketing, consulting & data intelligenceâ??igniting revenue and brand recognition for leading and emerging companies around the world. As a people-first firm, we value diversity in backgrounds and experiences. We strongly believe our people and culture are key to our success. Our vision is to be recognized as the most valued and respected private growth marketing firm in the worldâ??with a scalable brand, culture and services. Our mission is to power the relentless pursuit of growth and redefine whatâ??s possible through a team of growth-obsessed experts who demand innovation and results - driven by integrity, autonomy, and grit.As a full-service growth marketing firm, we offer best-in-class services including: SEO, Content Marketing, Paid Media, Social Media Marketing, Programmatic + CTV, Public Relations, Influencer Marketing, Email + SMS, Conversion Rate Optimization, Retail Marketing, and Creative. Here at Power Digital, we are hyper-focused on helping brands drive revenue growth and brand recognition, ultimately driving irrefutable value for our clients. At the heart of Power Digital is our proprietary technology, nova, which analyzes businesses through first-party data, simplifying investment planning for marketing and diligence in M&Aâ??â??putting marketers in a strategic seat at the tableâ??â??and providing value in unparalleled ways. Managing billions in media, our dynamic teamâ??â??of consultative marketers, creatives, analysts and technologistsâ??â??challenge traditional ways of planning and measurement through meticulous testing and data science across each milestone of the customer journey.
Posted on: 2025-11-05
marketing operations strategist
Who We Are:We are a tech-enabled growth firmâ??at the intersection of marketing, consulting & data intelligenceâ??igniting revenue and brand recognition for leading and emerging companies around the world. As a people-first firm, we value diversity in backgrounds and experiences. We strongly believe our people and culture are key to our success. Our vision is to be recognized as the most valued and respected private growth marketing firm in the worldâ??with a scalable brand, culture and services. Our mission is to power the relentless pursuit of growth and redefine whatâ??s possible through a team of growth-obsessed experts who demand innovation and results - driven by integrity, autonomy, and grit.As a full-service growth marketing firm, we offer best-in-class services including: SEO, Content Marketing, Paid Media, Social Media Marketing, Programmatic + CTV, Public Relations, Influencer Marketing, Email + SMS, Conversion Rate Optimization, Retail Marketing, and Creative. Here at Power Digital, we are hyper-focused on helping brands drive revenue growth and brand recognition, ultimately driving irrefutable value for our clients. At the heart of Power Digital is our proprietary technology, nova, which analyzes businesses through first-party data, simplifying investment planning for marketing and diligence in M&Aâ??â??putting marketers in a strategic seat at the tableâ??â??and providing value in unparalleled ways. Managing billions in media, our dynamic teamâ??â??of consultative marketers, creatives, analysts and technologistsâ??â??challenge traditional ways of planning and measurement through meticulous testing and data science across each milestone of the customer
Posted on: 2025-11-05
mid level full stack engineer hrps pk
About Smart WorkingAt Smart Working, we believe your job should not only look right on paper but also feel right every day. This isnâ??t just another remote opportunity - itâ??s about finding where you truly belong, no matter where you are. From day one, youâ??re welcomed into a genuine community that values your growth and well-being.Our mission is simple: to break down geographic barriers and connect skilled professionals with outstanding global teams and products for full-time, long-term roles. We help you discover meaningful work with teams that invest in your success, where youâ??re empowered to grow personally and professionally.Join one of the highest-rated workplaces on Glassdoor and experience what it means to thrive in a truly remote-first world.About the RoleWeâ??re looking for a Mid-level Full-Stack Engineer to join a collaborative engineering pod developing and enhancing a large-scale HR and Payroll platform. Youâ??ll work across both front-end and back-end layers â?? using .NET/C#, Angular, and SQL â?? to design, build, and deploy high-quality, performant features that support thousands of users. This is a hands-on, long-term opportunity for a developer who values clean architecture, teamwork, and continuous learning in a high-quality product engineering environment.\nResponsibilitiesFeature Development â?? Design, develop, test, and deploy high-quality features and enhancements for a modern HR and Payroll platform using .NET/C#, Angular, and SQL.Bug Resolution â?? Identify, analyse, and resolve issues pragmatically during development and QA, maintaining reliability and scalability at all times.Maintenance & Optimisation â?? Maintain and upgrade existing features and components to ensure system performance and stability.Collaboration â?? Work closely with Team Leads, Product Managers, UX Designers, and other Software Engineers in an agile pod structure.Code Quality â?? Contribute to best practices through code reviews, pairing, and technical discussions, ensuring maintainable, efficient, and secure code.Technical Analysis â?? Perform technical research and analysis to support architectural decisions, technology choices, and design discussions.Mentorship & Knowledge Sharing â?? Provide constructive feedback and mentorship to peers, fostering a culture of learning and collaboration.Requirements4+ years of professional experience in software development, with at least 2 years working as a full-stack engineer..NET/C#: 2+ years of experience developing scalable backend systems and RESTful APIs.Angular: 2+ years of experience building responsive, component-based UIs.SQL: 2+ years of experience in data modelling, query optimisation, and integration with application layers.Strong understanding of software design principles, debugging, and testing methodologies.Proven ability to collaborate cross-functionally and deliver features in an agile team environment.Excellent problem-solving, communication, and analytical skills.Nice to HaveTerraform (1+ year) â?? experience building infrastructure using Infrastructure-as-Code.Exposure to cloud-based development environments (Azure, AWS, or GCP).Familiarity with CI/CD pipelines and modern DevOps practices.Interest in mentoring and contributing to engineering process improvements.\nAt Smart Working, youâ??ll never be just another remote hire.Be a Smart Worker â?? valued, empowered, and part of a culture that celebrates integrity, excellence, and ambition.If that sounds like your kind of place, weâ??d love to hear your story.
Posted on: 2025-11-05
principal product engineer digital twins
Significant advancements in the 3D capabilities of ArcGIS over the years have laid the groundwork for digital twins in local government, resulting in many opportunities for Esri. Accordingly, we are looking for an experienced product strategist to help advance our digital twin offerings in the local government sector (both US domestic and international). Our multidisciplinary team consists of exceptional software and product engineers, UX designers and architects who love to work in a highly social, collaborative, friendly and fun work environment. Join us to create tomorrowâ??s immersive experiences with high-end visualization and previously unseen interaction and collaboration capabilities.
Posted on: 2025-11-05
product support specialist
Who is Flock?Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation.Weâ??re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. Itâ??s intense but deeply rewarding for those who want to make an impact.With nearly $700M in venture funding and a $7.5B valuation, weâ??re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you.The OpportunityWeâ??re looking for a Product Support Specialist to join our Customer Experience team. In this hybrid support and sales enablement role, youâ??ll serve as an expert in Flockâ??s product offeringsâ??both hardware and softwareâ??while acting as a critical bridge between prospective customers and our Sales team. Youâ??ll answer the Inbound Sales line, engage with potential customers, generate and triage leads in Salesforce, and ensure every opportunity is followed up on by the right Account Executive (AE). Youâ??ll also monitor support quality surveys, conduct proactive outreach to customers who report unresolved issues, and help define and improve processes that drive pipeline generation and customer satisfaction.This role is ideal for someone who is passionate about public safety technology, has a knack for both technical and sales conversations, and thrives in a fast-paced, cross-functional environment. Youâ??ll play a key role in ensuring that every potential customer receives a world-class first impression and that our internal teams are set up for success.How youâ??ll make an impact:Serve as a product expert: Maintain deep knowledge of Flockâ??s hardware and software offerings to confidently answer questions from prospective customers and internal stakeholders.Speak â??salesâ?: Engage with inbound prospects on the Sales line, qualify their needs, and communicate Flockâ??s value proposition in a clear, compelling way.Generate and triage leads: Create leads in Salesforce, accurately capture key details, and assign them to the appropriate AE for follow-up.Proactive customer outreach: Monitor support quality resolve surveys, identify customers who report unresolved issues, and reach out to ensure their concerns are addressed and their experience is positive.Process and workflow improvement: Collaborate with Sales, Support, and Operations to define and refine processes that streamline pipeline generation and ensure no potential customer falls through the cracks.Cross-functional collaboration: Work closely with Sales, Customer Success, and Product teams to surface customer insights, share feedback, and drive continuous improvement in both customer experience and sales outcomes.Documentation and enablement: Help document best practices, workflows, and FAQs to enable both internal teams and customers.The Skillset2+ years in a customer support, sales support, or product specialist role, preferably in a B2B SaaS or hardware/software environmentDemonstrated expertise in technical product offerings and the ability to translate features into customer valueExperience handling inbound sales or support calls and qualifying leadsStrong communication skillsâ??able to â??speak salesâ? and build rapport with a wide range of customersHighly organized and detail-oriented; comfortable managing multiple priorities and tracking follow-upsProficient with Salesforce (or similar CRM), and familiar with support tools like Zendesk, Jira, or IntercomAnalytical mindset; able to spot trends in customer feedback and suggest process improvementsNice to HavesExperience working with public sector or enterprise customersFamiliarity with pipeline generation, lead management, or sales operationsExperience in a hybrid support/sales environmentProcess improvement or workflow documentation experience90 Days at FlockWe are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe 90-day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90-day plan you will receive if you were to be hired as a Product Support Specialist at Flock Safety.The First 30 DaysComplete onboarding, shadow Sales and Support teammates, and learn internal systems and product workflowsBegin answering the Inbound Sales line with supervision and coachingAudit current lead triage and follow-up processes; identify immediate improvement opportunitiesThe First 60 DaysIndependently handle inbound sales calls, generate and triage leads in Salesforce, and ensure timely handoff to AEsProactively monitor support quality surveys and conduct outreach to customers with unresolved issuesCollaborate with Sales and Support to refine lead management and follow-up workflows90 Days & BeyondFully own the inbound lead process, ensuring every potential customer is followed up with and no opportunity is missedDrive continuous improvement in pipeline generation processes and customer outreachSurface insights and recommendations to Sales and Support leadership to enhance the customer journey and sales outcomesSalary & EquityIn this role, youâ??ll receive a starting salary between up to $70,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.The Perksð??´Flexible PTO: We seriously mean it, plus 11 company holidays.â??ï¸Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.ð??ªFamily Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.ð?¼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2025, Flock will provide a $ 50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.ð???Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver supportð??¸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.ð???ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.ð??»WFH Stipend: $150 per month to cover the costs of working from home.ð???Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more.ð? Home Office Stipend: A one-time $750 to help you create your dream office.ð?¾Pet Insurance: Weâ??ve partnered with Pumpkin to provide insurance for our employeeâ??s fur babies.If an offer is extended and accepted, this position requires the ability to obtain and maintain Criminal Justice Information Services (CJIS) certification as a condition of employment. Applicants must meet all FBI CJIS Security Policy requirements, including a fingerprint-based background check.Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.
Posted on: 2025-11-05
program manager
About Us: Digimarc (NASDAQ: DMRC) is building the trust layer for the modern world. As AI accelerates how we produce, share, and interact with the world, the risks of fraud, counterfeiting, and misinformation are growing exponentially. Our innovative, highly scalable, and ultra-secure solutions make it possible for consumers, businesses, and intelligent systems to instantly verify whatâ??s real, protect what matters, and transact with confidence. Recognized in Gartnerâ??s 2025 Hype Cycle as a key vendor in the emerging TrustOps category, Digimarcâ??s solutions for loss prevention, authentication, and digital are built to counter the speed and sophistication of todayâ??s AI-enabled threats. Trusted by the worldâ??s central banks to deter the counterfeiting of global currency, we exist to protect truth in every interaction, spanning both the physical and digital worlds. Learn more at Digimarc.com. ABOUT THE ROLE:We are seeking a Program Manager that will report directly to our Chief Product Officer with a proven track record of success in launching programs from the ground up. This role requires 25% travel. \nWHAT YOU WILL DOâ?¦ Manage complex programs and large projects across the full product lifecycle, ensuring alignment with strategic goals and maximizing team outcomes. Deliver projects on time, within budget, and at quality standards through strong communication, scope management, risk mitigation, and stakeholder engagement. Optimize resources and processes by developing new workflows, identifying cost savings, and driving continuous efficiency improvements. Lead cross-functional execution by sequencing dependencies, aligning priorities, and collaborating with product, engineering, and business teams. Define goals, success criteria, and program metrics, guiding prioritization and structured decision-making that balances technical and business needs. Track and communicate program performance, surfacing risks, blockers, and organizational friction while supporting rollout of new systems and processes. Organize and facilitate highly effective meetings for a wide range of audiences, including executive leadership team, all company roadmap updates, cross-departmental updates, and meetings across your product area Partner with Legal, Marketing, Sales, and other teams to ensure product readiness and successful Go-To-Market launches. Facilitate effective meetings at all levels, support program-level process improvements, and embody Digimarcâ??s values of collaboration, curiosity, and courage. Manage complex business-focused projects in addition to technical initiatives. Lead customer-facing projects involving multiple internal and external stakeholders. WHAT WE ARE LOOKING FORâ?¦ 5+ years Program Management Experience Experience with JIRA, SharePoint, Microsoft Suite, Teams, Confluence, Smartsheet, or similar PMO tools, including reporting tools (e.g., Tableau, PowerBI) You thrive in ambiguity, applying strategic thinking and a sense of urgency to bring clarity and momentum to complex challenges Experience with Agile methodologies, portfolio management tools, and executive-level reporting is required. You have experience managing projects or programs within software development organizations, preferably with platform or infrastructure teams You bridge the gap between strategic priorities and team-level execution, helping teams focus on what matters most You excel at influencing stakeholders across levels, from engineers to executives, and thrive in environments requiring change management and organizational alignment You have a working understanding of software development lifecycle (SDLC) and product management processes, and are comfortable collaborating with technical stakeholders You enjoy technical conversations and can facilitate decisions even if you're not the technical expert in the room You champion teams creating quality products and focus teams on delivering measurable value to users, whether internal stakeholders or external clients You are detail oriented Experience managing projects requiring industry-wide coordination and stakeholder alignment. PMP or PgMP certifications preferred but not required Benefits: Comprehensive Benefits Including Medical, Dental, Vision, & Retirement Savings Plan Restricted Stock Units Flexible Paid Time Off & Holidays Life Insurance Tuition Reimbursement Mentorship Opportunities Training & Development Remote work \n$118,000 - $148,000 a yearThis compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill set, experience, training, licensure, certifications, geography and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. \nOur Culture: We are a team of problem-solvers united by our companyâ??s immense potential to help solve complex challenges. We align to the following Digimarc core values: Collaborative â?? Stronger together We embrace diverse perspectives and harness our collective talent to realize our full potential. Curious â?? Listen and look forward We think differently and seek out opportunities for growth to exceed our stakeholdersâ?? expectations. Courageous â?? Innovate with integrity We challenge each other and do the right thing â?? even when itâ??s difficult â?? to deliver wins for our customers. Join our team and work in support of a technology platform that can transform how consumer goods are made, bought, sold, and recycled around the globe. Digimarc is committed to the health and safety of our employees and their families. We are dedicated to diversity, professional development, and the success of our employees. For more information, visit us at www.digimarc.com. Digimarc is seeking diverse applicants. We are an equal opportunity employer and consider qualified applicants for employment without regard to race, gender, age, color, religion, disability, veteran status, sexual orientation, gender identity, or any other protected factor. We want the best people who share our values. This job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Principals only. No recruiters please.
Posted on: 2025-11-05
Location: Columbus, US
